30-Day No-Reason Return Policy

Worry-Free Shopping

 

I. No-Reason Return Guidelines

You may return any non-customized item for any reason within 30 calendar days of receipt. We will assist you with the return process. The customer is responsible for the cost of return shipping.

1. Before shipping your return, you must contact us to request a Return Authorization (RA). Please email support@AetherCanvas.art or message our online customer service with your order number and item code. Unauthorized returns (shipments without prior notice) or late requests may be declined.

✳Photo Requirements:

To process your request, please provide clear photos of the item that show:

• Overall views from the front, back, and both sides.
• Close-up details (e.g., brushstrokes, texture, signature).
• The item in good condition, undamaged and unused.
• Good lighting, no flash, and no obstructions.

 

2. Refunds will be issued to your original payment method after the returned item has been received and passed our inspection. Please allow up to 5 business days for the refund to be processed.

 

3、Restocking Fee: Please note that once the item has shipped, if the package is returned due to a failure to receive the delivery on your part (reasons included but are not limited to unjustified refusal of the shipment, unavailability at the agreed delivery time, or incorrect/incomplete shipping details provided), we will deduct a 20% Restocking Fee from the total value of the item. The remaining funds will be returned to your original payment account. As a gesture of good will, we will credit a certain amount of points to your account. (Please refer to the AetherCanvas® Official Points Policy for detailed rules).

 

 

II. Return Eligibility

 

Return requests will be accepted only if the following conditions are met:

 

• The item is returned in its original condition, with intact tags, original packaging, and proof of purchase.
• The item has not been altered or modified in any way.
• The item is not a customized product (custom items are made-to-order and cannot be resold; thank you for your understanding).
• The item must be unused and free from any signs of wear, scratches, stains, or other damage caused by improper handling.

 

 

III. Damaged Goods Procedure

 

1、Delivery Inspection

Upon delivery, unpack and inspect the item in the courier’s presence. If any damage is found, request that the courier note “Damaged Item” on the waybill and retain the package.

 

2、Damage Documentation

We offer free replacement or a full refund for items damaged during shipping. Please send clear photos to support@AetherCanvas.art or contact our online customer service center. Photos must include the full packaging, all damaged angles, the shipping label with tracking number, and close-up details of the product damage. Once received, we will promptly coordinate with the courier to arrange a free reshipment or issue a full refund.

 

3、Special Circumstances

If your package is delivered via contactless delivery (e.g., left at your doorstep or a collection point) and you cannot inspect it in front of the courier, please open and check the artwork immediately upon discovering the package. Please record an unboxing video as you open the package. If you discover any damage:  1.Proceed immediately to Step 2 of our Return Policy. 2. Do not discard the packaging. Keep both the damaged item and all packing materials until the issue is resolved.

 

 

IV. Disclaimer

AetherCanvas® reserves the right to refuse any return request that does not comply with this policy or if the item is in unacceptable condition. Non-compliant items will not be returned to you, nor will any store credits points be granted.

 

 

To initiate a return, please contact:

support@AetherCanvas.art

 

Still have questions? Please contact our online customer service.